Sunday, February 8, 2009

Table 4 comment cards

  • Library overhaul: management commit to new development. Replace old outdated systems- madcat, first search, 11 digit. User assessment of service, stop designing for librarians design for patrons.
  • Change structure: combine support structure. Economy at scale on physical and personal resources (full and student). Combo of info lab, library, computing services. Improve customer service streamline structure.
  • Teaching and sharing knowledge: improve base computer knowledge, expect base common knowledge. Improve training to reduce intimidation, and resistance to change. Increase transfer of knowledge with in office and depts.
  • Stop designing interfaces for library staff. Start designing for patrons.
  • Get rid of II digit login to madcat- Net ID instead.
  • Library management needs to enable and commit to new development.
  • Develop a long term plan for using real user assessment of our environment. (resource discovery, web site)
  • Replace madcat, metalib, firstsearch, sitesearct, etc. with a modern integrated resource discovery environment.
  • More campus feedback fro beta projects. Main patrons are students, see what they want and then give it to them.
  • Resistance to change, scared of the unknown, lack of training with new tech or procedure.
  • Transfer of knowledge, people learn differently, also making assumptions on what is common knowledge.
  • Improve user training and base computer knowledge
  • How to make patrons not afraid of new technology
  • More collaboration with campus/DoIT
  • Combine DoIt Infolab and library "terminals"
  • Combine all student staff into one group
  • Combine common functions in all three areas (e.g. student mgmt, production support) why are we separate?
  • Isolation of groups leading to poor working relations
  • Troubleshooting is universal- combine duplicative efforts between groups.
  • Share infrastructure and systems between our departments.
  • share technical expertise between departments
  • improve communication between departments
  • Focus, digression, on task
  • Specialization vs. Generalization in support and development
  • Improve customer service
  • Bigger, more announced campus presence (marketing). How do we do this? Is it even important for people to know who we are and what we do? Do other library entities even know about us? Ties into customer service?
  • work on projects that staff really appreciate
Excel file listing all comments

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